According to section 13 of the German Civil Code (BGB) consumers are any natural persons who enter into a legal transaction for purposes that are outside their trade, business, or profession.
RIGHT OF CANCELLATION
You have the right to cancel this contract within fourteen days without giving any reasons.The cancellation period is fourteen days from the date when you or a third party designated by you who is not the carrier has taken possession of the goods. To exercise your right of cancellation, you must inform us by means of a clear statement (for example, a letter sent by mail, a fax, or an email) concerning your decision to cancel this contract.
Please write to:
HEINRICH BARTH, Andertäll GmbH, Naunynstraße 38, 10999 Berlin, phone: +49 (0)30 28443610, Fax: +49 (0)30 28443620, email: email@example.com.
If you choose to send us an email we will immediately acknowledge receipt of your cancellation (by email). You must write us before the end of the cancellation period mentioned above.
CONSEQUENCES OF CANCELLATION
If you cancel this contract, we have to immediately refund all payments received from you, including standard delivery costs (with the exception of any additional costs incurred due to your having chosen a different type of delivery). This must be done no later than within fourteen days from the date when we receive your notice of cancellation. For this refund we will use the same payment method as the one that you used to carry out the original transaction unless we have explicitly made a different agreement with you; on no account will this refund cost you anything.
We may refuse to make a refund until the goods have been returned to us or until you have proved that you have returned the goods, whichever is earlier.
You must send or hand over the goods to us immediately and in any case no later than within fourteen days of informing us that you intend to cancel this contract. You will have complied with the time limit if you send the goods before the fourteen-day period has expired.
You only have to reimburse us for any loss in the value of the goods if this loss of value has been caused by handling the goods in a way that is not necessary in order to inspect their condition, characteristics, and functionality. HEINRICH BARTH reserve the right to decide in individual cases upon the return of goods.
We will not accept multiple successive return by a single costumer.
EXCLUSION TO THE RIGHT OF CANCELLATION
In the following cases, there is no right of cancellation for contracts: for the supply of sealed goods which are unsuitable for return for reasons of health or hygiene if their seal has been removed after delivery, and for the supply of goods that have been adultarated or mixed with other goods after delivery.