Shipping and Returns

SHIPPING AND RETURNS:
We provide complimentary shipping for all deliveries on orders above 75€ to most European countries; (see list at the bottom of the page).

SHIPPING RATES:
Germany: DHL 3.95€; DHL Express 15€
Rest of Europe (see list at the bottom of the page) DHL €10
USA & Canada: DHL €25
Rest of the World: €30  

Once your order has shipped, you will receive an email with the details of your order. You can review all information regarding your order in the Order History of your Account.

Customers are fully responsible for all Duties, Taxes or Customs costs associated with their order. Packages are only shipped once the payment method and delivery information has been authorised. Delivery times are estimates and do not take into accounts delays caused by payment verification.

We accept payment in the form of Visa, MasterCard, American Express, Discovery and PayPal.

We ship to both domestic and international addresses. To estimate the total delivery time for your order, please allow one or two business days for your order to be processed, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday through Friday excluding Holidays. All Custom Duty Fees and Taxes are the customer’s sole responsibility.

RETURNS
Customers are fully responsible for any return fees, unless otherwise agreed, such as: shipping, customs, and duties. All returns must include any and all commercial invoices of the products being returned to prevent any delays with clearance of international customs and clearly labelled RETURNED GOODS. We will process a refund for the cost of the returned item for all unused, sealed, unadulterated, and undamaged items. Items must be received in the original packaging, including any boxes, and other signature packaging materials, within 14 days of the date you received the item. Returns, meeting the above requirements will be refunded only to your original method of payment within 5 days of the return being approved. An email confirmation of the return will be sent to the address listed in your account details. Please Note that additional duties and/or taxes will not be refunded.

Please return items to:
HEINRICH BARTH
Naunynstraße 38
10999 Berlin
Germany

Please contact us and we will be please to discuss your exchange options.


We provide complimentary shipping for all deliveries on orders above 75€ to:

Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Macedonia Republic, Moldavia Republic, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City